Waiters Sue Over Practice Of 'Pooling' Tips, arguing that pooling takes advantage of the customer and the employee, doesn't ensure better service, and doesn't reward employees through their work performance. This suggests tipping is good for the customer, ensures better service, and rewards employees for their work performance. But The Economist wrote:

The hard truth seems to be that tipping does not work. It does not benefit the customer. Nor, in the case of restaurants, does it actually incentivise the waiter, or help the restaurant manager to monitor and assess his staff. The cry of stingy tippers that service people should �just be paid a decent wage� may actually make economic sense.