Discussing the self-confidence, dignity and optimism of young Indians working call center jobs, Thomas L. Friedman says,

Five months ago, I was in Ramallah, on the West Bank, talking to three young Palestinian men, also in their 20's, one of whom was studying engineering. Their hero was Yasir Arafat. They talked about having no hope, no jobs and no dignity, and they each nodded when one of them said they were all "suicide bombers in waiting."

What am I saying here? That it's more important for young Indians to have jobs than Americans? Never. But I am saying that there is more to outsourcing than just economics. There's also geopolitics. It is inevitable in a networked world that our economy is going to shed certain low-wage, low-prestige jobs. To the extent that they go to places like India or Pakistan — where they are viewed as high-wage, high-prestige jobs — we make not only a more prosperous world, but a safer world for our own 20-year-olds.

We also learn that he's originally from Minnesota, near Canada, and so can teach a Canadian accent.